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How It Works

Know How It Works

We Know that curating an entire space in one-go sounds like a lot of work... We're here to show you that it doesn't need to be. Follow these simple steps to start relaxing, celebrating, & socializing in your new Known home.

Known Get's To Know You

Tell us about yourself, we've built a questionnaire that get to the heart of your design style to pair you with one of our collections curated by our designers, places we're inspired by, & those feelings you've always wanted to channel into your home.

Share your whole life story if you want, we'll read it ;]

You Get To Known Known

We'll tell you what collection might suit you best; but you're absolutely free to forge your own path. Who knows, we might help you discover something new about yourself. Browse though everything to get a taste of everything that inspires us.

Feel Known, In Your Home

In the end, it's all about you. Once we've pinpointed where your style lies & you've made it your own with our a-la-carte offerings, we'll get our seamless procurement & installation process going so you can Feel Known, In Your Home.

Free shipping

Free worldwide shipping and returns - customs and duties taxes included.

Customer service

We are available from Monday to Friday to answer your questions.

Secure payment

Your payment information is processed securely.

Quick Facts

Shipping

  • Orders generally ship within 5-7 days after payment.
  • Kindly allow 2–4 weeks for delivery.
  • Bespoke & made-to-order items may take a bit longer to ship.
  • Be sure to check individual pieces for stock & lead times.
  • We partner with trusted logistics partners to ship to the lower 48 States.

Delivery

  • Delivery costs vary based on how many goods you purchase.
  • Doorstep delivery is our base delivery method.
  • White Glove delivery is optional (but very nice).
  • We do the heavy lifting with White Glove delivery.

Returns

  • Contact us & we’ll guide you through the return process. We’ll refund you in the original method of payment.
  • Not all items are available for return. We’ll let you know before you buy.
  • Items to be returned shouldn’t be used, washed or worn.
  • You should repack returns in their original packaging for their journey.