Shipping & Returns
When will my order ship?
Most in-stock pieces ship within 5–7 business days, unless otherwise noted on the product page. Please refer to individual product listings for the most current lead times.
Items ordered together may ship separately.
Oversized items will be picked up via our freight carrier and delivered white glove service, which requires extended processing time before the order ships.
Made to order items may require additional processing time and will be designated as a made to order item on the product page. We promise to keep you in the loop with timely updates!
Once your order ships, you’ll receive a confirmation email with tracking information. (Be sure to check your spam folder, just in case.) Please note we cannot ship to P.O. or A.P.O. boxes, and shipping addresses cannot be modified once an order has shipped. Kindly allow 2–4 weeks for delivery.
Shipping options and rates vary by order, so we invite you to explore our Shipping Policy for complete details.
What is your return policy?
We want you to absolutely love your purchase! While many items are eligible for return, some are final sale due to their nature or customization. For full details, please visit our Returns Policy page.
What if my order arrives damaged?
We take great care to ensure your pieces arrive beautifully, but sometimes transit isn’t as gentle. Please inspect your item thoroughly at delivery—especially for oversized or White Glove deliveries—and note any damage on the delivery paperwork before signing. All damage claims must be submitted within 48 hours of delivery.
Please don’t wait to inspect your item—even if your space isn’t quite ready. It’s the best way we can support a timely resolution.
Do you ship to Alaska, Hawaii, or internationally?
Not just yet. Currently, we ship within the 48 contiguous U.S. states. We’re exploring expanded shipping in the future, so stay tuned!
What are your shipping rates & policies?
We want your experience to be seamless from start to finish. Shipping options and rates vary by order, so we invite you to explore our Shipping Policy for complete details.
Your Order Essentials
Can I make a change to my order?
Once an order is placed, it’s sent directly to our warehouse for prompt processing—which means we're unable to make edits or cancellations.
Can I cancel or modify my order?
Once your order is placed, it's quickly processed for fulfillment—so unfortunately, we’re unable to cancel or change it. Please double-check sizing, color, and address details before placing your order. If you’d like to return your item, we’re happy to assist once it arrives.
What if my order arrives damaged?
We take great care to ensure your pieces arrive beautifully, but sometimes transit isn’t as gentle. Please inspect your item thoroughly at delivery—especially for oversized or White Glove deliveries—and note any damage on the delivery paperwork before signing. All damage claims must be submitted within 48 hours of delivery.
Please don’t wait to inspect your item—even if your space isn’t quite ready. It’s the best way we can support a timely resolution.
Do you offer price adjustments?
Yes! If a full-priced item goes on promotion within 7 days of your order, we’ll offer a store credit for the price difference (before tax). Price adjustments cannot be combined with other promotional offers, including site-wide or shipping discounts.
Do you offer rug samples?
While we don’t offer samples at this time, many customers start by ordering the smallest size to test in their space. Plus, eligible rugs can be returned free of charge if they don’t feel quite right (see return policy above).
I signed up for the welcome email but haven’t received my promo code.
Thanks for joining us—we’re so glad you’re here. Your promo code should arrive within minutes, but occasionally email providers cause a slight delay. If you haven’t received it after an hour, feel free to reach out and we’ll take care of it.