Most in-stock pieces ship within 5–7 business days, unless otherwise noted on the product page. Please refer to individual product listings for the most current lead times.  

Items ordered together may ship separately.

Oversized items will be picked up via our freight carrier and delivered white glove service, which requires extended processing time before the order ships.

Made to order items may require additional processing time and will be designated as a made to order item on the product page. We promise to keep you in the loop with timely updates!

Once your order ships, you’ll receive a confirmation email with tracking information. (Be sure to check your spam folder, just in case.) Please note we cannot ship to P.O. or A.P.O. boxes, and shipping addresses cannot be modified once an order has shipped. Kindly allow 2–4 weeks for delivery.

Doorstep Returns:

We want you to absolutely love your pieces. If your item is eligible for a return, you can request a complimentary return label within 14 days of receiving your order.

Items must be returned in original packaging and in new, unused condition. If the original packaging is unavailable, equivalent protective packaging must be provided by the customer.  

• Lighting: Not returnable once installed.
• Bedding: Must be unopened, unwashed, and returned in original form and packaging.

Please note, original shipping charges are non-refundable and a 20% restocking fee will be applied to returns.

Oversize/White Glove Returns:
If your item was marked as oversize or white glove, please contact support@knownbyvida.com  to arrange your return. Due to the size of these items, we are unable to issue ground return labels. Freight returns will be issued a refund less original shipping and handling charges, along with a 20% restocking fee based on the original, pre-discounted product price. Return requests will be accepted within 14 days of delivery. Orders that are cancelled in transit or refused at delivery for non-damage reasons (including but not limited to size, color variation, etc.) are also subject to a 20% restocking fee.

If White Glove service is refused at the time of delivery, Known is not responsible for any damage that occurs during assembly.

Please contact us within 48 hours of delivery to file a damage claim. All items must be fully inspected by the consignee, and any damages or incorrect items must be noted before signing for your delivery.

Final Sale, Made to Order, and Special Order items are not eligible for return. 

Rugs:
Variation and imperfection in weave, fiber size, color, and overall rug size (up to 2–3" in length and width) are normal characteristics and are not considered manufacturing defects.

Color Note:
Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it appears on your screen. Descriptions of merchandise—including colors, shades, textures, and other features—are provided by the manufacturer. Known assumes no liability for these descriptions, for variance (including in colors or textures), minor imperfections, or for a product not meeting customer expectations, absent a manufacturer-verified defect.

Measurements:
Please ensure accurate measurements before placing any orders. Customers are fully responsible for final measurements and ensuring items fit the intended space. If you have questions about product sizing or delivery methods, please email support@knownbyvida.com. Orders cancelled or refused at delivery due to sizing issues are subject to a 20% restocking fee.

Please contact support@known.com. Oversized & White Glove Returns Items that ship via freight or white glove delivery are subject to return shipping charges and a 20% restocking fee. These returns must be coordinated directly with our support team at support@known.com. 

Start Your Return Here →

We take great care to ensure your pieces arrive beautifully, but sometimes transit isn’t as gentle. Please inspect your item thoroughly at delivery—especially for oversized or White Glove deliveries—and note any damage on the delivery paperwork before signing. All damage claims must be submitted within 48 hours of delivery.  

Please don’t wait to inspect your item—even if your space isn’t quite ready. It’s the best way we can support a timely resolution. 

Not just yet. Currently, we ship within the 48 contiguous U.S. states. We’re exploring expanded shipping in the future, so stay tuned! 

Doorstep Delivery: Parcel shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted, pre-tax price.

Doorstep delivery is standard for any item that will ship ground direct to your home. All items ship via FedEx unless they are noted as White Glove delivery on the item's product page. Shipping fee totals are reflected at the cart level.

White Glove Delivery: White Glove shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted, pre-tax price.

Our White Glove Delivery service is offered for oversized and specialty items, with pricing calculated based on your cart total and reflected at checkout. This service includes a scheduled appointment with a professional delivery team who will carefully place your piece in the room of your choice (up to two flights of stairs), provide light assembly if needed, and remove packaging debris—so your space stays as effortless as your style.

Please note:

• A delivery appointment will be scheduled directly with you via phone.
• It is the customer's responsibility to coordinate the delivery window. Unfortunately, we cannot hold deliveries for extended periods.
• If a delivery is not scheduled in a timely manner, it may be returned and subject to a 20% restocking fee.
• Rural or island locations may experience extended delivery timelines due to limited routing.
• Our delivery team cannot move or remove existing furniture. Please ensure a clear and accessible path to your preferred space.

Important:
Please inspect your item thoroughly at the time of delivery. Any damage must be noted on the proof of delivery before signing. A signature is required to complete delivery. If White Glove service is declined, we cannot assume responsibility for any damage during self-assembly.