Shipping
Most in-stock pieces ship within 10-15 business days, unless otherwise noted on the product page. Please refer to individual product listings for the most current lead times. Items ordered together may ship separately.
Oversized items will be picked up via our freight carrier and delivered white glove service, which requires extended processing time before the order ships. Made to order items may require additional processing time and will be designated as a made to order item on the product page. We promise to keep you in the loop with timely updates!
Once your order ships, you’ll receive a confirmation email with tracking information. (Be sure to check your spam folder, just in case.) Please note we cannot ship to P.O. or A.P.O. boxes, and shipping addresses cannot be modified once an order has shipped. Kindly allow 2–4 weeks for delivery.
Doorstep Delivery
Parcel shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted, pre-tax price.
| Merchandise Total | Shipping Charge |
|---|---|
| $999 and under | 15% |
| $1000 or more | 10% |
Doorstep delivery is standard for any item that will ship ground direct to your home. Most items ship via ground unless they are noted as Threshold or White Glove delivery on the item's product page. Shipping fee totals are reflected at the cart level.
Threshold Delivery
Threshold shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted, pre-tax price.
| Merchandise Total | Shipping Charge |
|---|---|
| $999 and under | 15% + $35 |
| $1000 or more | 10% + $35 |
Our Threshold Delivery service is designed for specialty items, with pricing calculated based on your cart total and reflected at checkout. This service includes a scheduled appointment where your item(s) will be carefully placed just inside your home—safely in an entryway or foyer.
Please note:
- A delivery appointment will be scheduled directly with you via phone.
- It is the customer’s responsibility to coordinate the delivery window.
- We are unable to hold deliveries for extended periods. If a delivery is not scheduled in a timely manner, it may be returned and subject to a 20% restocking fee.
- Rural or island locations may experience extended delivery timelines due to limited routing.
Important:
Please inspect your item thoroughly at the time of delivery. Any damage must be noted on the proof of delivery before signing. A signature is required to complete the delivery.
White Glove Delivery
White Glove shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted, pre-tax price.
| Merchandise Total | Shipping Charge |
|---|---|
| $999 and under | $199 |
| $1000 - $1999 | $249 |
| $1999 or more | $379 |
Our White Glove Delivery service is offered for oversized and specialty items, with pricing calculated based on your cart total and reflected at checkout. This service includes a scheduled appointment with a professional delivery team who will carefully place your piece in the room of your choice (up to two flights of stairs), provide light assembly if needed, and remove packaging debris—so your space stays as effortless as your style.
Please note:
- A delivery appointment will be scheduled directly with you via phone.
- It is the customer's responsibility to coordinate the delivery window. Unfortunately, we cannot hold deliveries for extended periods.
- If a delivery is not scheduled in a timely manner, it may be returned and subject to a 20% restocking fee.
- Rural or island locations may experience extended delivery timelines due to limited routing.
- Our delivery team cannot move or remove existing furniture. Please ensure a clear and accessible path to your preferred space.
Important:
Please inspect your item thoroughly at the time of delivery. Any damage must be noted on the proof of delivery before signing. A signature is required to complete delivery. If White Glove service is declined, we cannot assume responsibility for any damage during self-assembly.
Concierge Service
When your order includes three or more white glove items, you're automatically upgraded to our exclusive Concierge Service ensuring all your White Glove items arrive together for a seamless, stress-free experience. No need for multiple deliveries, just coordinated care and white-glove attention for an additional $200.
Enjoy a premium experience designed to make your delivery effortless:
- Coordinated Delivery: We’ll consolidate your items at a local distribution center and deliver everything together at a time that works for you.
- Room Placement: Our professional team will carefully place each piece in the room of your choice (up to two flights of stairs).
- Light Assembly: We’ll handle simple assembly, so your furniture is ready to enjoy.
- Unboxing & Haul Away: All packaging is removed and disposed of—keeping your space as effortless as your style.
Please note:
- A delivery appointment will be scheduled directly with you via phone.
- It is the customer's responsibility to coordinate the delivery window. Unfortunately, we cannot hold deliveries for extended periods.
- If a delivery is not scheduled in a timely manner, it may be returned and subject to a 20% restocking fee.
- Rural or island locations may experience extended delivery timelines due to limited routing.
- Our delivery team cannot move or remove existing furniture. Please ensure a clear and accessible path to your preferred space.
Important:
Please inspect your item thoroughly at the time of delivery. Any damage must be noted on the proof of delivery before signing. A signature is required to complete delivery. If Concierge service is declined, we cannot assume responsibility for any damage during self-assembly. Concierge shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted, pre-tax price.