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Designer Curated Collections
Select your unit to view the full, curated furniture collections by room.
Connect with a Designer
Let our award‑winning design experts help you select distinctive pieces that transform your space into something truly exceptional.
FAQ
We’re here to answer any questions you may have and provide thoughtful guidance every step of the way. If you don't see what you need, contact our team.
Do I have to purchase the entire room?
Not at all. While each room is thoughtfully designed as a fully curated vision, you’re welcome to select only the pieces you love or mix and match what works best for your space.
Can I purchase pieces from other collections?
Absolutely. You’re welcome to shop the full Known assortment, with access to all products and collections across the site.
Do you offer design services?
Yes, we do. Let our award‑winning designers help you curate distinctive pieces tailored to your space and style. Click here to submit a design request.
Do you offer financing?
Yes. Financing is available through ShopPay, making it easy to spread payments over time. You’ll see eligible installment options during checkout when you choose Shop Pay. Visit our ShopPay page for details.
How do I create an account on Known?
You can create an account on our sign in page. If you need any assistance creating or signing into an existing account, please contact us.
How long will it take to get my order?
Most in-stock pieces ship within 10-15 business days, unless otherwise noted on the product page. Please refer to individual product listings for the most current lead times. Items ordered together may ship separately.
Delivery details will be provided in your confirmation email.
How will my items ship?
Shipping times vary by item. For complete details, please review our full shipping information here.
How do I track my order?
When your item ships, we’ll send you a confirmation email with tracking information. Use the link provided to monitor your delivery as it makes its way to you.
What is your return policy?
We want you to truly feel at home with every piece you choose. That’s why each product is crafted to meet our standards for durability, beauty, and sustainability. If your purchase isn’t quite what you expected, we’re happy to help.
Eligible items in unused, resale-ready condition may be returned within 7 days of delivery. Please note that some exclusions apply. You can view our full return policy here.
What if my item(s) arrives damaged?
We want every piece to arrive in perfect condition. If your item is damaged, defective, or incorrect, you can contact us within 48 hours of delivery at info@knownbyvida.com.
You can review our full damages policy here.
Questions?
Contact Us
